The Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) requires its Accredited Institutions to have in place student grievance and public complaint policies and procedures that are reasonable, 相当管理, 而众所周知的. 委员会还要求, 符合联邦法规, that each institution maintains a record of complaints received by the institution. 本记录可应要求提供给委员会. This record will be reviewed and evaluated by the Commission as part of the institution’s decennial evaluation.
目的
The institution is required to have adequate procedures for addressing student grievance and public 书面投诉s, and is responsible for demonstrating that it follows those procedures when resolving complaints. This policy also addresses who is responsible for maintaining the relevant files.
责任
行政内阁，人力资源和所有受影响的经理
过程
学生 at Georgetown College have the right to be treated fairly and with integrity. 学生 are expected to treat others fairly and to act with integrity. There are procedures that outline student responsibilities and rights (i.e. The Judicial System, Honor System, Academic Grievance 过程, etc.). The Provost/Dean of the College is the primary resource for resolving all student complaints on academic issues, and specific procedures for academic grievances are published in the college Catalog. The Vice President for Student Life/Dean of 学生 is the primary resource for resolving all other student complaints. 学生 are encouraged to write, call or visit the appropriate office to report a concern. Formal complaints should be in writing and titled as “Formal Complaint.“我们会在14天内作出书面答复.
Should a student not be satisfied with the decision from the Provost, the student may file a consumer complaint with the Kentucky Council on Postsecondary Education. To file the complaint with the Kentucky Council on Postsecondary Education the student will go to http://cpe.ky.gov/campuses/consumer_complaint.html.
工作人员 employees should refer to Policy GCPP-4-07-01(Dispute Resolution) for the procedures for handling grievances. 教师 should refer to the 教师 Handbook for procedures relating to any grievances they may have.
Any written concern and or complaint from the public (e-mails and / or letters) should be directed to the appropriate area of the college for a response. Phone calls will be handled on a case by case basis with the appropriate person responding. The person responding to the call should advise the caller that formal action will require a formal, 书面投诉. 文档, including written statements from the individual and any meeting notes, 应该收集并保存在适当的办公室吗.
记录保留
申诉文件(学生), 教师, 工作人员, (或公众)将维持在中心位置, 取决于所涉及的区域. 工作人员 grievances will be maintained in the Human 资源 Office. 教师 grievances and student academic grievances will be located in the Provost’s Office. 文档 for other student grievances will be located in the VP of Student Life / Dean of Student’s Office. 文档 of public complaints will be maintained in the Public Relations Office.
文档 should include written statements from the parties involved, notes from any meetings that take place and any decisions that were reached to resolve the issue at dispute. 所有文件都应注明日期，并由有关各方签字.
These files will be retained for a minimum of six years from the date of the incident for students and will be maintained for 教师 and 工作人员 for no longer than seven years after the employee has left Georgetown College. Files for public complaints will be maintained for a minimum of five years.